The client was a distributor for a product for which the pricing structure, set by the overseas manufacturer, was very high. This was because the manufacturer planned to open an office itself and intended to cut the price once it arrived and snatch the hard earned business from the New Zealand distributor.
Through our London associates we accessed the manufacturer’s better European pricing structure and enabled the client to compete successfully against the manufacturer’s recently opened New Zealand operation!
A PCB was required for a very important part of the operation. It was made in Italy and all attempts to have the Italian company answer the many faxes sent, failed. The chief engineer came in late at night to the office, due to the European time difference, and phoned the Italian company direct. “Buon giorno” said the Italian company – “We need an PCB P/N so and so,” said the engineer -“Buon giorno” said the Italian company – “Have you received our faxes ?” said the engineer – “Buon giorno” said the Italian company. The engineer hung up and went home to bed.
We contacted our London associates and had one of the Italian speaking staff (some can speak three languages) contact the Italian company concerned. They then arranged one of their courier companies to pick up the PCB and send it direct to New Zealand. The client received the PCB within 72 hours.