The Problem
The client concerned was forced to accept an inferior USA made food grade chemical from the local agent when they actually wanted the Danish made higher quality equivalent. This however was not available to the Pacific basin area as the manufacturer insisted that New Zealand be supplied from the USA only.
Our Solution
We had our Copenhagen associates access the Danish product and supplied exactly the chemical required at an even better price than the inferior USA made item.
The Problem
The client desperately needed a food additive but the New Zealand manufacturer had quality control problems resulting in an unsatisfactory product. However reciprocal agreements with Australia not to encroach on each other’s territory meant that the client was denied access to the better Australian product.
Our Solution
We simply purchased the product through our Australian office and shipped direct to the client.
The Problem
The client was a large user of a food additive for which a New Zealand company was the sole manufacturer. This manufacturer enjoyed a unique and powerful position in regard to dictating prices, setting minimum amounts to be purchased and demanding strict credit terms.
Our Solution
Through our London associates we accessed a United Kingdom produced sample of the same product and showed we could deliver container loads on a regular basis at a far better price and with most reasonable credit terms. The New Zealand manufacturer faced with this evidence caved in and went with cap in hand to the client with not only far better terms and flexible supply but also gave a backdated credit to the client, based on a period of some 12 months, which came to a staggering $1,000,000!!! Although in this instance Du Bray did not win the business we did prove our worth and the client has since given our company substantial business in other areas.